Returns policy

If you are not completely satisfied with your purchase you can return your order within 14 days of receipt for a refund. Returned clothes must be in their original condition (unworn, undamaged and with tags still attached). Toys, accessories and kitchenware that are factory sealed in their original packaging must be returned unopened. Lucky bags and blind box items are non-returnable. Underwear, makeup, skincare items, face masks, earrings (pierced) and food items are also non-returnable for hygiene reasons.

If the returned item is not in its original condition a refund cannot be issued and the item will be returned to the customer. The customer is responsible for the return shipping costs. We recommend that you use a tracked or signed for service for your own protection. Please note that shipping costs are non-refundable.

If you'd like to return your order please contact us through the contact page on our website or email us at
After we have received your request we will send you our returns address, then simply send the item back to us within 14 days of receiving your order.